1. How do I get my money back for a failed order?

If the Buyer has not received the Delivery of the item within the stipulated timelines, Buyer can raise a Touch Africa Refund Claim for the entire Transaction Price paid within 5 days from the expiry of the Delivery Time or such Delivery Time Extension that has been accepted by the Buyer, whichever is later. If a Touch Africa Refund Claim is raised by the Buyer, the Seller has the option to disagree to the same. Touch Africa may put the buyers Touch Africa Refund Claim on hold for checks and verifications. Violations of any of these policies may result in a range of actions, including

Cancellation of payment

Refund Claim being put on hold

or rejection of a refund claim

2. Where do i collect my items

Once an order has been made and payment received,Touch Africa will deliver the items to the specified address

3. What method of payment do you accept?

Payment for online orders must be made with a credit card. We accept the following: Visa MasterCard Western Union Money Gram